Our Therapeutic Approach & Services

At Renewed Stories Counseling, we believe that everyone deserves the opportunity to write a new chapter in their life story. Located in central Spokane, our team of experienced therapists provides compassionate, evidence-based counseling services for individuals, couples, and families facing life’s various challenges.

Renewed Stories Counseling: Our Mission & Values

We’re dedicated to creating a safe, supportive environment where you can explore difficult emotions, develop new perspectives, and build the skills needed to navigate life’s challenges. Our practice is founded on these core values:

Compassionate Care

We approach every client with genuine empathy and understanding.

Professional Excellence

Our therapists continuously pursue advanced training and education.

Individualized Treatment

We tailor our therapeutic approaches to your unique needs and goals.

Collaborative Healing

We work alongside you as partners in your journey toward healing.

Inclusive Support

We welcome clients of all backgrounds, identities, and life experiences.

Renewed Commitment

We believe in the inherent worth and resilience of every individual, and are dedicated to providing a safe space for healing, growth, and transformation.

Meet Our Team of Compassionate Therapists

At Renewed Stories Counseling, our experienced therapists bring warmth and expertise to each unique situation. We prioritize the client-therapist relationship as the foundation for your journey toward health, happiness, and life satisfaction. Our diverse team continues to grow professionally to better serve your needs.

About Kristen Benson 1

Kristin Benson

LMHC

Known as ‘KK,’ I am a Nationally Certified Counselor, I specialize in helping children, adolescents, and adults navigate life challenges including anxiety, depression, and trauma. With training in Trauma-Focused Cognitive Behavioral Therapy, I create a safe, supportive environment where you can explore difficult emotions and develop practical coping strategies for lasting healing and growth.

Learn more about KK
Tegan Brindley, therapist at Renewed Stories Counseling, with glasses and wavy hair wearing a rust-colored cardigan, offering person-centered emotional support in Spokane

Tegan Brindley

LMCHA, LMFTA, NCC

I’m passionate about supporting people through life’s varied challenges—whether you’re navigating difficult transitions, relationship problems, overcoming trauma, managing anxiety or depression, or seeking greater self-awareness. Using person-centered, emotionally focused approaches, I create a space where you can explore your experiences and develop tools to thrive in all areas of life.

Learn more about Tegan
Bill Frye, couples and family therapist at Renewed Stories Counseling, with beard and checkered shirt sitting beside a plant in his Spokane therapy office

Bill Frye

LMFT

I specialize in helping couples rebuild connection when communication has broken down. I also have expertise guiding couples through the difficult decision of whether to sustain or end their relationship. Using Gottman Therapy and Emotion Focused Therapy (EFT), I work with challenging issues including sexual addictions, infidelity, and developing effective co-parenting strategies. For individuals, I provide sand tray therapy for children and LifeSpan Integration therapy for those working through past trauma. Trained in Gottman Therapy and Emotion Focused Therapy (EFT), I have extensive experience guiding couples through challenging issues, including sexual addictions and infidelity. I see individuals on a limited basis offering sand tray therapy for children and LifeSpan Integration therapy for those working through past trauma.

Learn more about Bill
Annie Gerut, therapist at Renewed Stories Counseling, with curly hair and orange sweater, specializing in helping clients with anxiety and depression in Spokane

Annie Gerut

LMHCA

I will tailor counseling methods to align with what works best for you, ensuring personalized support for your growth and progress. I take a collaborative, relational approach, drawing from Person-Centered Therapy, Cognitive-Behavioral Therapy (CBT), Emotion Focused Therapy (EFT), and Strength-Based therapy, all grounded in attachment theory.

Learn more about Annie
Caitlin Hill, relationship therapist at Renewed Stories Counseling, with long hair in a cream cardigan sitting in an office chair in Spokane

Caitlin Hill

LMFTA

Human beings share an intrinsic need for connection, understanding, and meaning through our relationships with each other. When these bonds suffer from repeated conflict, negative assumptions, and misunderstandings, it can leave you emotionally exhausted, caught in patterns of anger and resentment that seem impossible to escape. If you find yourself wondering whether you and your partner can truly know each other, or feel defeated by persistent disconnection without tools for meaningful change, you’re not alone—and I’m here to help you rediscover the path to understanding and intimacy in your most important relationships.

Learn more about Caitlin
Jessica Kaluza, therapist at Renewed Stories Counseling, with dark hair in a red cardigan over blue top, offering supportive family and couples therapy in Spokane

Jessica Kaluza

LMHC

I help couples and families who struggle with communication and conflict find paths toward understanding and connection. With specialized training in premarital counseling and adoption-related concerns, I approach therapy through experiential and attachment-based methods, including Gottman Therapy and Emotion Focused Therapy (EFT). My goal is to help you build stronger, more fulfilling relationships based on mutual understanding.

Learn more about Jessica
Ian Redfield, therapist at Renewed Stories Counseling, with curly hair in a blue checkered shirt, providing compassionate mental health support in Spokane

Ian Redfield

LMFTA

Life’s challenges can feel overwhelming when faced alone. As your therapist, I create a warm, non-judgmental environment where you feel safe and supported as we navigate difficulties together. Understanding that each person brings unique strengths and needs, I tailor the counseling process to support your individual journey toward achieving your personal goals and finding greater well-being.

Learn more about Ian
Bonnie Willey, experienced therapist at Renewed Stories Counseling, with short curly hair wearing a brown turtleneck sweater in a warm, welcoming Spokane counseling environment

Bonnie June Willey

LMHC, MHP

I have over 26 years of experience helping adults, teens and children in addressing their mental health goals. I’m licensed in both WA and ID and hold additional certifications and training in CBT for Psychosis, Trauma Informed CBT, EMDR, EFT, DBT, Adoption Support and Family Systems Therapy.

Learn more about Bonnie
Triana Willmert therapist at Renewed Stories Counseling, with brown hair wearing a navy sweater in a cozy office setting with plant artwork in Spokane

Triana Willmert

Pre-Licensed LMFT

I create a warm, inviting space where you can take courageous steps toward growth. I believe therapy should feel approachable and judgment-free—a collaborative journey where you can explore life’s challenges exactly as you are. Whether you’re navigating relationships, transitions, or feeling stuck, I’m committed to supporting you with compassion as we uncover your strengths and work toward meaningful change together.

Learn more about Triana
Murray, certified therapy dog at Renewed Stories Counseling Spokane, a friendly yellow Labrador Retriever with blue name tag, working alongside Bill Frye to provide comfort during therapy sessions

Murray, Certified Therapy Dog

Registered Canine Good Citizen (CGC)

As a Therapy Dog certified through the Alliance of Therapy Dogs and Canine Good Citizen with the American Kennel Club, I work alongside Bill Frye, LMFT to provide comfort and grounding to clients experiencing emotional distress. When not helping clients, I enjoy swimming, playing keep away, snacks, naps, and making new friends. (Available exclusively with Bill Frye’s sessions.)

Learn more about Murray

Begin Your Journey With Renewed Stories Counseling

Taking the first step toward therapy shows courage and commitment to your wellbeing. We’re here to support you through the process with:

A simple scheduling process
Flexible appointment times
Telehealth options when needed
A welcoming, judgment-free environment
Schedule an Appointment

Call now to schedule a free 15 minute consultation with any of our therapists:

(509) 202-7901

Frequently Asked Questions

We understand that starting therapy can bring up many questions. Here are answers to some of the most common questions our clients ask. If you have a question that isn’t answered here, please reach out to us — we’re happy to help.

What can I expect during my first therapy session?

Your first session is primarily about building connection and understanding your needs. We’ll discuss what brings you to therapy, gather some background information, and talk about your goals. This is also your opportunity to ask questions and see if the therapist feels like a good fit for you. Many clients tell us they feel a sense of relief just from taking this first step.

The initial session lasts about 50-60 minutes, and by the end, you and your therapist will discuss recommendations for moving forward. Remember, you’re in the driver’s seat of this journey—we’re here to walk alongside you.

How do I know if therapy is right for me?

Many people wonder if their challenges “qualify” for therapy, but the truth is that therapy can be beneficial for anyone seeking growth, understanding, or relief from life’s difficulties. If you’re experiencing persistent sadness, worry, relationship troubles, life transitions, or simply feel stuck, therapy can provide valuable support.

Even if you’re not in crisis, therapy offers a unique space for self-exploration and personal development. The decision to start therapy is personal, and reaching out is a sign of strength, not weakness. We’re happy to discuss your specific situation to help you determine if our services would be beneficial for you.

How long does therapy typically last?

The length of therapy varies widely depending on your goals, the complexity of the issues you’re addressing, and your individual circumstances. Some clients find that 8-12 sessions provide the support they need for a specific concern, while others benefit from longer-term therapy to address deeper patterns or complex trauma.

We typically meet weekly when starting therapy, though session frequency may adjust as you progress. Throughout the process, we’ll check in about your progress and collaborate on determining when therapy has fulfilled its purpose. Our goal is to provide the support you need—for exactly as long as you need it.

Is what I share in therapy confidential?

Yes, confidentiality is a cornerstone of therapy. What you share in our sessions remains private, with a few specific exceptions required by law. These exceptions include situations where there is risk of harm to yourself or others, suspicion of abuse or neglect of a child, elder, or vulnerable adult, or in rare cases where records are court-ordered.

We discuss these limits to confidentiality in detail during your first session and answer any questions you may have. Our practice is fully HIPAA-compliant, meaning we follow strict guidelines to protect your information and privacy. Creating a safe, confidential space allows you to explore your thoughts and feelings without reservation.

How do I choose the right therapist for me?

Finding the right therapist is important, as the connection between you and your therapist is one of the strongest predictors of successful outcomes. We encourage you to browse our therapist profiles to learn about each therapist’s background, approach, and specialties. Consider what qualities matter most to you—perhaps you’re looking for specific expertise, a certain therapeutic style, or someone with whom you share experiences or values.

It’s also perfectly normal to schedule an initial session to get a feel for the therapist’s style before fully committing. Think of it as an interview going both ways. Many of our clients say they “just knew” when they found the right fit, often describing a feeling of being truly heard and understood. Trust your instincts, and remember that you can always discuss any concerns with us along the way.

Do you offer telehealth or online therapy sessions?

Yes, we offer secure telehealth sessions for clients throughout Washington state. Our virtual sessions provide the same quality care as in-person therapy, just in a more convenient format for many clients. Telehealth has proven especially valuable for those with busy schedules, transportation challenges, or health concerns that make in-person appointments difficult.

We use a HIPAA-compliant platform that’s simple to access from your computer, tablet, or smartphone. Many insurance plans cover telehealth services just like in-person therapy. If you’re interested in telehealth, let us know when scheduling, and we’ll provide all the information you need to get started. Visit our Telehealth Services page to learn more.

What if I need help between therapy sessions?

While weekly therapy sessions form the foundation of our work together, we understand that challenges don’t always align neatly with appointment schedules. Your therapist will discuss specific between-session support options during your treatment, which may include brief check-ins via our secure messaging system for urgent (non-emergency) concerns.

We also provide resources you can use between sessions, such as worksheets, reading recommendations, or specific coping strategies tailored to your needs. For immediate crisis support outside of business hours, we recommend calling the 988 Crisis Lifeline, texting HOME to 741741, or visiting your local emergency room. We’ll make sure you have a clear plan for accessing support whenever you need it.